Millbank Publication

We are members of the National Federation of Property Professionals

(NFOPP) incorporating The National Association of Estate Agents

(NAEA) and The Association of Residential Letting Agents (ARLA) and

are regulated by The Property Ombudsman (OEA), thus ensuring we

are always kept up to date with the ever changing legislation.

In 2013 Millbank Letting Agents became a licensed ARLA agent

(Association of Residential Letting Agents), membership is only achieved

by agents who demonstrate that they have a thorough knowledge

of their profession and that they conduct their business according to

current best management practice.

By using a Millbank Letting Agents a Licensed ARLA agent, you are

guaranteed:

∙ That the agency is covered by our Client Money Protection (CMP)

Scheme.

ARLA have the ability to make discretionary grants if you

suffer financial loss due to the bankruptcy or dishonesty of the

member or their firm.

∙ That the agency has Professional Indemnity Insurance.

This ensures

you are financially covered for successful claims relating to members’

negligence, bad advice or mishandling of data.

∙ To be consulting with a qualified and trained agent who can give

you professional up-to-date advice and guidance.

All our members

are required to carry out Continuous Professional Development (CPD)

each year.

∙ That you are dealing with an agent who voluntarily follows the Code

of Practice and Rules of Conduct laid down by their professional

body.

If an agent does not follow the code, they can be fined or in

the worst cases expelled from membership of ARLA.

∙ That you have a route to redress should something go wrong.

It is a

mandatory requirement that all our members belong to an

independent redress scheme, the choice being either the

Ombudsman

Services: Property or the Property Ombudsman Service.

This gives

you, the consumer, an added level of protection.

Maintaining our knowledge and understanding of legislation is

imperative in this industry to ensure that both our landlords and tenants

are kept fully up to date with their rights and regulations. This means we

can consistently offer them the best advice throughout the letting process

and thus protecting them to the best of our ability.

Many agents neglect to advise their landlords of imperative information

particularly relating to current safety legislation.

For example: It is a common misconception to many landlords that

Portable Appliance Testing and Electrical Installation Testing is not a

legal requirement. But in fact, if any tenants are harmed as a result

of not being tested or checked via the proper channels then they will

become liable.

Landlords are legally required to show a duty of care to their tenants

and by not having current and valid safety certificates on file, landlords

are breaking the law. We advise all our client landlords of all the

current and new legal requirements and even those areas that are not

law, but may have impact on the landlord.