Millbank Publication

Contact Updates

We contact our sellers regularly with a résumé and update of the current

market conditions, covering the general property marketing including

the Rightmove Statistical Analysis which identifies the “hits and clicks”

plus any additional advice we can give on the selling of your property

which may come as result of the feedback questionnaires, this is all done

to help us achieve a sale for you.

After Sales

When a sale has been agreed we closely follow and monitor the sale

through to exchange of contracts and completion, keeping you informed

of all progress along the way, this is particularly important as we are

able to identify any situations that could occur early and sort them out,

preventing them from being problems later on.

After Office Hours Service

We have an out of office hours phone divert service where we can be

contacted, evenings, weekends and bank holidays, which is very useful

in being able to arrange viewings, submit offers, provide assistance or

even to just leave a message.

The Guild of Professional Estate Agents

We are members of The Guild of Professional Estate Agents providing

us with additional coverage via over 800 member offices throughout

the UK, including a central office in Park Lane, London where we have

our own dedicated phone number enabling us to generate interest in

our properties from the “Lucrative London Market.” All our properties

can be accessed on touch screens in Central London from outside The

Guild’s Head Office on Park Lane where applicants can register their

details.

Referrals

For Independent Mortgage Advice we refer to Cavell Rose who will

be delighted to arrange meetings either in the comfort of your own

home or in our private first floor offices to discuss and tailor the right

mortgage deal to suite your personal needs. For conveyancing we refer

to local or national law firms who will prepare a quote based on your

selling and/or purchase price.

The Property Ombudsman

We belong to The Property Ombudsman which is a redress

organisation. This provides the opportunity for buyers, sellers, tenants

and landlords to seek redress over any complaint they may have if a

complaint cannot be resolved in-house. Millbank Estate Agents have a

complaints procedure, a copy of which can be provided.

Money Laundering Regulations 2007

Millbank Estate Agents are legally obliged to comply with the laws

relating to the Money Laundering Regulations 2007. Under these

regulations an estate agent must be able to formally verify the identity

of their clients, in order to comply with these regulations. Prior to

instructions being received, 2 forms of identification (passport or driving

licence together with a current utilities bill with your current address on

it) will be required. A photocopy of a passport or driving licence, if sent

in the post, will need to be countersigned by a professional person to

confirm likeness and identity. Your co-operation is much appreciated.

Residential Letting and Property Management

We operate a very successful Residential Lettings and Property

Management service based within our offices trading as Millbank

Letting Agents. We offer a full property management service, along

with Tenant Find Only and Tenant Find Only Including Rent Collection.

We serve Attleborough, East Harling and the all surrounding villages,

including as far out as Norwich plus the markets towns of Thetford, Diss,

Dereham and Wymondham. Terms of business for our letting services

are available on request by telephoning (01953)450373 or e-mailing

lettings@millbanks.com