5 / 36
3
©
Copyright Glaric Consultancy Ltd. 2018
Contact Updates
We contact our sellers regularly with a résumé and update of the current
market conditions, covering the general property marketing including
the Rightmove Statistical Analysis which identifies the “hits and clicks,”
plus any additional advice we can give on the selling of your property
which may come as result of the feedback questionnaires, this is all done
to help us achieve a sale for you.
After Sales
When a sale has been agreed, we closely follow and monitor the
sale through to exchange of contracts and completion. Keeping you
informed of all progress along the way, this is particularly important as
we are able to identify any situations that could occur early and sort
them out, preventing them from being problems later on.
After Office Hours Service
We have an out of office hours phone divert service where we can be
contacted, evenings, weekends and bank holidays, which is very useful
in being able to arrange viewings, submit offers, provide assistance or
even to just leave a message.
The Guild of Property Professionals
We are members of The Guild of Property Professionals providing
us with additional coverage via approximately 800 member offices
throughout the UK, including a central office in Park Lane, London
where we have our own dedicated phone number enabling us to
generate interest in our properties from the “Lucrative London Market.”
All our properties can be accessed on touch screens in Central London
from outside The Guild’s Head Office on Park Lane where applicants
can register their details.
Referrals
For Independent Mortgage Advice we refer to London & Country
and Cavell Rose who will be delighted to discuss and tailor the right
mortgage deal to suit your personal needs. For conveyancing we refer
to local or national law firms who will prepare a quote based on your
selling and/or purchase price.
The Property Ombudsman
We belong to The Property Ombudsman which is a redress
organisation. This provides the opportunity for buyers, sellers, tenants
and landlords to seek redress over any complaint they may have if a
complaint cannot be resolved in-house. Millbank Estate Agents have a
complaints procedure, a copy of which can be provided.
Money Laundering Regulations 2007
Millbank Estate Agents are legally obliged to comply with the laws
relating to the Money Laundering Regulations 2007. Under these
regulations an estate agent must be able to formally verify the identity
of their clients, in order to comply with these regulations. Prior to
instructions being received, 2 forms of identification (passport or driving
licence together with a current utilities bill with your current address on
it) will be required. A photocopy of a passport or driving licence, if sent
in the post, will need to be countersigned by a professional person to
confirm likeness and identity. Your co-operation is much appreciated.
Residential Letting and Property Management
We operate a very successful Residential Lettings and Property
Management service based within our offices trading as Millbank
Letting Agents. We offer a full property management service, along
with Tenant Find Only and Tenant Find Only Including Rent Collection.
We serve Attleborough, East Harling and the all surrounding villages,
including as far out as Norwich plus the markets towns of Thetford, Diss,
Dereham and Wymondham. Terms of business for our letting services
are available on request by telephoning (01953)450373 or e-mailing
lettings@millbanks.com